Tuesday, November 19, 2019
4 expressions to avoid that make you sound clueless at work
4 expressions to avoid that make you sound clueless at work 4 expressions to avoid that make you sound clueless at work A friend of mine was recently telling me about her new job. âI like it, except my boss is hard to read,â she said. âI wish sheâd just come out and say what she thinks!â Instead, her boss uses wishy-washy expressions like, âHopefully youâre okay with this?â and, âI might possibly have a suggestion for you.â As organizations become flatter, communicating well in every direction is getting more important. But managers and leaders are often worried about sounding too controlling, so they soften what they say. Their team members, taking their cue, bury their own ideas under hedging expressions that muddle their meaning. Before long, everyone just winds up sounding less clear, confident, and authoritative than they actually feel. In order to make sure you sound like you know what youâre talking about, cut these common words and phrases from your vocabulary. Related: This Three-Word Phrase Is Subtly Undermining Your Authority âIâm not sure butâ¦â For starters, itâs okay not to be sure about something. After all, false confidence is often just as bad as open ignorance. But saying âIâm not sureâ when you really do have a decent grasp on the matter only undercuts your cause. When your employee, for instance, says, âIâm not quite sure, but I should have the report done by Friday,â youâre left to wonder whether that means youâll actually have to wait until the following week, or that theyâre just being modest. There are better ways to communicate tentativeness in cases like this: âIâm waiting on a few more data points from our finance team, so as long as those come through tomorrow, the report will be ready by Friday.â Now your employee sounds like she knows what sheâs talking about. Similar qualifiers to avoid include âonly a thought,â âjust my opinion,â âhard to say,â and âthis might be a silly question.â None of these humble idioms help you make a compelling case about a complicated topic, or let you underscore what you do know in a situation where there are unknowns. The goal isnât to minimize uncertainty or downplay risks. Itâs to be taken seriously as someone who can navigate those gray-area experiences with well-founded confidence. Related: Six Words And Phrases That Make Everyone Hate Working With You âSort ofâ or âKind ofâ When someone says, âI sort of thinkâ or âI kind of suspect,â itâs clear they either donât want to come out and speak the truth or else donât really know their own mind. Maybe a sales manager says something like this: âI kind of think we should approach that client againâ"itâs been a long time since weâve heard from them. What do you think?â Is she uncertain about going forward and genuinely wants your opinion, or is she just trying to give direction by softening her statement? Or perhaps your boss says, âI sort of liked the work you turned in last week.â Perhaps sheâs suggesting your work wasnât up to snuff, or perhaps sheâs just giving you a compliment and softening her language. It might seem like an unimportant difference, but in reality it leaves you not knowing how to respond: Do you keep doing what youâve been doing, or do you ask for feedback on how to do better work next time? Not only do these phrases create a lack of clarity for team members, they also make team leaders who use them sound less confident and transparent than they should. âMaybe,â âPossibly,â and âPotentiallyâ âMaybe,â âpossibly,â âprobably,â âbasically,â âlargely,â and âhopefullyâ are all words that smack of indecision. If a manager says to a staff member, âHopefully youâll be okay with this change,â his listener might wonder whether she actually has leeway to challenge it. Many qualifiers like these have a similar effect. An employee tells a supervisor, âThe project is largely completeââ"instead of actually saying when it will be done or why itâs not quite there yet. An IT manager says to an internal client, âItâs basically a software problem, but possibly we can fix it pretty soon ourselves.â Is this good news or bad news? Who knows! None of these phrases instill much confidence that the speaker has a handle on the situation. Using the past tense when you mean the present How many times have you been in a meeting and heard a colleague say, âI thought I should mention that . . . â or, âI was thinking we should . . . â? It sounds like the person talking no longer quite believes in whatever idea theyâre putting forward. Compare those past tense expressions to phrases like âI want to mention . . .â and âI think we should . . .â and the difference is clear. Similarly, when you say, âI just wanted to point out that our project is well under way,â the first part of the statement hedges the rest of the sentence that comes after it, which is actually positive. Itâs as though you really did have something to say, then thought better of it, but finally decidedâ"hesitantlyâ"to put it out there anyway. Youâve just created confusion, rather than announcing clearly and confidently that your project is going just fine. If you want to sound like a capable speaker who knows what youâre talking about, donât water down your message. Avoid these four patterns and expressions. They donât make you sound more approachableâ"they just make you sound uncertain, even when you arenât. This post originally appeared on Fast Company, and has been reprinted with permission.
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